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FAQ’s

I Have Placed An Order, But Now I Need To Make Alternations. Is It Possible?

Alterations are possible only when the batch has not entered in the production house. Once it is cleared from your side and sales side, the production team will proceed accordingly. So, the changes in your design for one to two days.


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Once I Place My Order, How Do I Track It?

Once you have placed your order, the concerned salesperson will send you all the details, including tracking details. You can follow them to keep track of where your order is at the moment.


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If The Order I Receive Is Not Similar To The One I Received As A Prototype; How Would You Eradicate This Problem?

If the order you have received is not identical to the one you required; we will send the batch again as per the correct requirements free of cost.


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Do You Charge Extra For Assembling The Box?

Packaging Bee does not charge anything for assembling the box. However, if you want any customization to your order, it would be necessary for you to contact your concerned salesperson and let him know about your requirements.


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Do I Need To Have An Established Business Before Ordering From Packaging Bee?

No, you do not. We accept orders from anyone willing to get their hands on custom packaging of their own will.


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Do You Offer Box Styles That Are Not Listed On Your Website?

Since we deal in both commercial and custom printing and packaging, we can tailor-make any type of box for your business.


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What Forms Of Payment Do You Accept?

We accept all kinds of payment such as cash, direct deposit, prepaid cards, bank transfers, mobile payments, credit cards, and digital transactions such as PayPal, American Express, JCB, Maestro, Discover, Visa, and Mastercard. If you have any query regarding this question, feel free to contact one of our representatives.


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Will The Colours Of My Box Match If I Reorder The Previous Batch Again?

Absolutely, you can. All you need to is call your sales representative and ask him to ship the previous batch again. In case you need to make changes to your previous order, let your representative know so that we can make amendments accordingly.


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Do You Offer Graphic Design Services?

We are packaging professionals. We not only offer free design services for your custom order, but we also offer to design for commercial printing, for instance, magazine printing, stickers and labels, etc. Our design team will assist you in this matter.


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Do You Offer Custom Box Styles?

Yes, we offer a myriad of customization options. From an array of styles to choose from, you can cherry-pick your desired box style and forward it to the salesperson or customer service representative. Be it cosmetic boxes, food boxes, or even candle boxes for that matter; our design team will engineer it to fit your needs.


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Can I Have Printing On The Inside And Outside Of The Box?

Yes. You can get any custom design or message printed inside the box. A few of our clients have consulted us for both inside and outside printing, and we have delivered perfection in the form of packaging. For further assistance regarding this matter, feel free to chat with one of our packaging professionals.


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Are There Any Hidden Fees? What About The Die And Plate Costs?

There are no hidden charges. The salesperson you contact will consult the estimators to derive the least cost possible. Everything that is decided upfront will be the final cost with no hidden fees. Moreover, the die and plate costs are free of cost.


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Do You Ship To Countries Other Than The United Kingdom?

Yes, we do. Packaging Bee proudly expands its services across the globe. We have been serving clients from the United States, Canada, Portugal, Australia, and many more. No matter where you are situated, our services are just a phone call away.


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When Do You Usually Ship Your Order?

After the artwork is approved and sent to production, your order will get in the process of shipping. For normal delivery, it takes 8 to 10 days. We also deliver rush orders, because if you have a special timing circumstance, our team will rush the process and deliver to you within 6-8 days.


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Does Packaging Bee Require A Minimum And Maximum Order?

Yes, we require a bare minimum order quantity (MOQ) of 100 orders per design and maximum amount of 500,000. In case you want to exceed that number, you can contact one of our customer sales representatives and get your issues resolved.


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